A patient's husband called in to refill his wife's HRT Rxs and stated he'd be in to pick them up as soon as they were ready. I knew the patient from previous visits and jokingly said that's wonderful you're helping your wife get her medications, could you run a few errands for me too? He said, no you don't understand. I will gladly coordinate this medication for her every month because she tried everything prior to finding your pharmacy. You gave me back the woman I married with this medication. This was years ago, but I will never forget his comment. It made me realize how we truly do make a difference for our patients.